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Shipping Policy
At 24/7 Response, a trading name of 24/7 ONLINE GROUP LTD, we are committed to delivering your order quickly, securely and efficiently throughout the United Kingdom.
Order Processing
Orders are typically processed within 1–2 working days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a confirmation email containing your shipping and tracking details (where available).
Delivery
We use trusted courier and postal services to ensure your order arrives safely and on time.
Estimated delivery times are:
Please note that delivery times are estimates only and may occasionally be affected by circumstances beyond our control, including adverse weather conditions, courier delays or peak seasonal demand.
Shipping Charges
Shipping costs are calculated automatically at checkout based on the size, weight and destination of your order.
From time to time, we may offer free delivery promotions, which will be clearly advertised on our website.
Order Tracking
Where a tracked delivery service is used, you will receive tracking information by email once your order has been dispatched, allowing you to monitor the progress of your delivery.
Delivery Issues
If your order arrives damaged, incomplete or has not arrived within the expected delivery timeframe, please contact us as soon as possible at sales@247response.co.uk.
We will work with the courier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refunds Policy and your statutory rights.
Contact Us
If you have any questions about shipping or delivery, please contact us at sales@247response.co.uk.
24/7 Response is a trading name of 24/7 ONLINE GROUP LTD, a company registered in England and Wales.
Company Registration Number: 17309415
Registered Office: 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF
