Refund policy

Returns & Refunds Policy

At 24/7 Response, a trading name of 24/7 ONLINE GROUP LTD, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a fair and transparent returns and refunds process in accordance with UK consumer protection legislation.

Returns

If you change your mind, you may return most items within 14 days of receiving your order for a refund or exchange.

To be eligible for a return, products must:

  • Be unused and in their original condition.
  • Be returned in their original packaging where possible.
  • Be in a resalable condition.
  • Be accompanied by proof of purchase.

How to Return an Item

To request a return, please contact us at sales@247response.co.uk, quoting your order number and the reason for your return.

Once your return has been authorised, we will provide instructions for returning the item.

Unless the item is faulty, damaged or supplied in error, customers are responsible for the cost of returning goods.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible.

Where appropriate, we will provide a prepaid return label and offer either:

  • A replacement product, or
  • A full refund to your original payment method.

Refunds

Refunds will be processed to the original payment method within 7 working days of receiving and inspecting the returned goods. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Your Consumer Rights

This Returns & Refunds Policy applies to purchases made within the United Kingdom and does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation.

24/7 Response is a trading name of 24/7 ONLINE GROUP LTD, a company registered in England and Wales.

Company Registration Number: 17309415

Registered Office: 167-169, Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF