Privacy policy

Privacy Policy

At 24/7 Response, a trading name of 24/7 ONLINE GROUP LTD, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection laws.

Information We Collect

When you contact us via sales@247response.co.uk, place an order or use our website, we may collect personal information including your:

  • Name
  • Company name (where applicable)
  • Postal address
  • Email address
  • Telephone number
  • Payment and billing information
  • Details relating to your enquiry or order

We only collect information that is necessary to process your order, provide our products and services, communicate with you and meet our legal obligations.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Arrange deliveries.
  • Respond to your enquiries.
  • Process payments.
  • Provide customer support.
  • Comply with legal and regulatory requirements.
  • Improve our products, services and website.

Where you have given your consent, we may also send you information about new products, promotions or special offers. You can unsubscribe from marketing communications at any time.

Sharing Your Information

We never sell, rent or trade your personal information.

Where necessary, we may share your information with trusted third-party service providers, such as payment processors, delivery companies and IT service providers, solely for the purpose of processing your order or providing our services. These providers are required to protect your information and only use it for the services they perform on our behalf.

Data Security

We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure. While no online system can guarantee absolute security, we continually review and improve our security practices.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where applicable.
  • Object to or restrict certain types of processing.
  • Withdraw your consent where processing is based on consent.

To exercise any of these rights or if you have any questions about this Privacy Policy, please contact us at sales@247response.co.uk.

24/7 Response is a trading name of 24/7 ONLINE GROUP LTD, a company registered in England and Wales.

Company Registration Number: 17309415

Registered Office: 167-169, Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF